How do I buy tickets?
Book your skating session online through our website here.
I have booked online… what happens next?
You will receive a confirmation email with your unique barcode which will be scanned by a member of staff on arrival at the ice rink for your session. You can bring this email as confirmation on your phone, tablet or printed out.
Please check your spam mailbox as our email may have gone there. Emails are sent from the following email address – noreply@digitickets.co.uk, please add this to your safe senders list, in order that you receive our important pre-event emails.
If you have qualified for any discounts, special offers or a personal carer’s ticket, please ensure you take proof of your entitlement, such as Student ID, membership cards, proof of receipt of carer’s allowance, to the rink. The marshalls at the rink will request proof prior to your skate.
If you have booked Ice Rink Season Pass holders tickets, your Season Pass membership card must be shown at the rink, prior to your session.
Tickets are unable to be rescheduled or refunded – please check your tickets and booking carefully.
Please ensure you arrive for your skating session 15 – 30 minutes before your on-ice start time, to allow time to get your skates and store your belongings.
Can I change my booking?
Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.
Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.
I haven’t received my ticket?
Please check your spam mailbox as our email may have gone there.
Emails are sent from the following email address – noreply@digitickets.co.uk, please add this to your safe senders list, in order that you receive our important pre-event emails.
How long is the session on the ice for?
Sessions last up to 45 min on the ice. We allow 15-30 min for skate exchange and session change.
Please arrive at the Skate Exchange 15-30 minutes before your session time to allow ample time to put your skates on and store belongings.
Please only bring essential items to the rink with you. Cloakroom space is limited, staff will not be able to look after your belongings for you.
Should I pre-book a session or can I turn up on the day?
All sessions can be pre-booked online. Tickets may be booked on the day, subject to availability.
Tickets are subject to a non-refundable £1.20 per ticket booking fee.
Cambridge has a box office for the purchase of tickets – subject to availability and card payments only.
Can I use the ice slides at any time of the day?
Yes, you can, within rink opening times, however this needs to be 3 slides in a row.
Ice slide tickets are valid for one day – the date is selected at the time of booking.
How tall must you be to go on the ice slides?
You need to be 100cm / 1m tall to use the slide. Heights will be checked at the venue.
Only 1 person must go down at a time.
All signage at the rink and instructions from the marshalls must be followed at all times.
Can I book a Skate aid?
Yes, they are £5 each to hire and are available online here or at the ticket office. Type of aid will be based on availability at the rink at time of skate, and are issued on a first come, first served basis.
What rides and food and drink are available at The North Pole, Cambridge?
This year, we are pleased to bring you the Big Wheel – a giant 36 metre/118ft wheel towering above Parker’s Piece. Tickets may be pre-booked online cityviewwheel.co.uk
There are a wide range of children’s rides available – all from age 3 up – many of these rides can accommodate younger children if accompanied by an adult.
You will find traditional family rides such as dodgems and a twister along with the thrilling ride, Jetfire.
Prices range from £2 – £5 for the rides.
There is a fantastic range of festive food and drink on offer –
German sausages, burgers, chips and pizzas as well as hot chocolate & marshmallows, mulled wine, warming cider and festive cocktails, coffee and crepes and a sweet stall for those who deserve a little treat.
If I cannot make it to my booked session, will I get a refund?
Unfortunately, we cannot offer any refunds for non-attendance. It is your responsibility to ensure you leave sufficient time to get to the location.
How do I buy tickets?
Book your skating session and ice slide tickets online here.