And that's it for another fabulous year! Thank you for skating with us this winter, it's been our absolute pleasure to welcome you back onto the ice and see so many of you enjoying yourselves. See you again next winter!

How do I buy tickets?

Book your skating session online through our website here.

I have booked online… what happens next?

You will receive a confirmation email with your unique barcode which will be scanned by a member of staff on arrival at the ice rink for your session. You can bring this email as confirmation on your phone, tablet or printed out.

Please check your spam mailbox as our email may have gone there. Emails are sent from the following email address – noreply@digitickets.co.uk, please add this to your safe senders list, in order that you receive our important pre-event emails.

If you are unable to find your tickets, please email our customer service team on hello@arena-ice.com or call 020 3026 4409 (Mon-Sun 09:00-17:00) and we will assist you.

If you have qualified for any discounts, special offers or a personal carer’s ticket, please ensure you take proof of your entitlement, such as Student ID, membership cards, proof of receipt of carer’s allowance, to the rink.  The marshalls at the rink will request proof prior to your skate.

If you have booked Ice Rink Season Pass holders tickets, your Season Pass membership card must be shown at the rink, prior to your session.

Tickets are unable to be rescheduled or refunded – please check your tickets and booking carefully.

Please ensure you arrive for your skating session 15 – 30 minutes before your on-ice start time, to allow time to get your skates and store your belongings.

Can I change my booking?

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

I haven’t received my ticket?

Please check your spam mailbox as our email may have gone there.

Emails are sent from the following email address – noreply@digitickets.co.uk, please add this to your safe senders list, in order that you receive our important pre-event emails.

If you are unable to find your tickets, please email our customer service team, hello@arena-ice.com, or call 020 3026 4409 (Mon-Sun 09:00-17:00) and we will assist you.

How long is the session on the ice for?

Sessions last up to 45 min on the ice. We allow 15-30 min for skate exchange and session change.

Please arrive at the Skate Exchange 15-30 minutes before your session time to allow ample time to put your skates on and store belongings.

Please only bring essential items to the rink with you. Cloakroom space is limited, staff will not be able to look after your belongings for you.

Should I pre-book a session or can I turn up on the day?

All sessions can be pre-booked online. Tickets may be booked on the day, subject to availability.
Tickets are subject to a non-refundable £1.20 per ticket booking fee.
Cambridge has a box office for the purchase of tickets – subject to availability and card payments only.

Can I use the ice slides at any time of the day?

Yes, you can, within rink opening times, however this needs to be 3 slides in a row.

Ice slide tickets are valid for one day – the date is selected at the time of booking.

How tall must you be to go on the ice slides? 

You need to be 100cm / 1m tall to use the slide. Heights will be checked at the venue.

Only 1 person must go down at a time.

All signage at the rink and instructions from the marshalls must be followed at all times.     

Can I book a Skate aid?

Yes, they are £5 each to hire and are available online here or at the ticket office. Type of aid will be based on availability at the rink at time of skate, and are issued on a first come, first served basis.

What rides and food and drink are available at The North Pole, Cambridge?

This year, we are pleased to bring you the Big Wheel – a giant 36 metre/118ft wheel towering above Parker’s Piece. Tickets may be pre-booked online cityviewwheel.co.uk

There are a wide range of children’s rides available – all from age 3 up – many of these rides can accommodate younger children if accompanied by an adult.

You will find traditional family rides such as dodgems and a twister along with the thrilling ride, Jetfire.

Prices range from £2 – £5 for the rides.

There is a fantastic range of festive food and drink on offer –

German sausages, burgers, chips and pizzas as well as hot chocolate & marshmallows, mulled wine, warming cider and festive cocktails, coffee and crepes and a sweet stall for those who deserve a little treat.

If I cannot make it to my booked session, will I get a refund?

Unfortunately, we cannot offer any refunds for non-attendance. It is your responsibility to ensure you leave sufficient time to get to the location.

How do I buy tickets?
Book your skating session and ice slide tickets online here.

Is skate hire included?

Skate hire is included.

We hold a large number of skates and a wide range of sizes are available.  Our skate sizes go from size J8 to size 14. We also hold bob-skates for younger skaters.

Skate size availability cannot be guaranteed.  They are issued on a first come, first served basis.

You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

Can I bring my own skates?

Skate Hire is included in the ticket price. You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

What are your skate sizes?

Our skate sizes go from size J8 to size14.

We cannot guarantee that your size will be available.  We hold hundreds of skates in stock in the range of sizes.  They are provided on a first come first served basis.

Bob-skates are also available on a first come first served basis too, for our younger skaters.

What should I wear?

We recommend wrapping up in warm, outdoor clothing and please wear gloves.

As skates can get wet, it would be a good idea to bring a change of socks for after your session.

Whilst the rink has a roof, there is a risk of getting soggy as there is often surface water on the ice.  If you fall over you will probably get wet.

It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

Can I bring my bag on the ice?

Bags of any description are NOT permitted on the ice, so we advise to only bring essentials with you. All bags must be placed in the cloakrooms provided.

Cloakrooms must be paid for by card -they are cashless. Please do not bring large baggage or valuable items to the ice rink as storage space is limited.

Cloakrooms are used entirely at your own risk.

Arena Group does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

Where can I store my luggage whilst I skate?

Please ensure you only bring necessary items to the rink with you. Storage is limited and you must use the cloakroom provided.

Cloakrooms must be paid for by card -they are cashless. Please do not bring large baggage or valuable items to the ice rink as storage space is limited.

Cloakrooms are used entirely at your own risk.

Arena Group does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

Is there a spectator area?

Spectators will be able to view the rink and the skaters from around the perimeter. To spectate is free.

Do I have to pay to be a spectator?

No, it is free to spectate.

Where are you located?

Cambridge – The North Pole is located in: The centre of Parker’s Piece, Parkside, Cambridge, CB2 1AA. Please see the Map

Can I park at the Ice Rink?
There is no car park near the rink but there is parking available in roads nearby and the nearby Queen Anne Terrace Car Park. Parkers Piece is served by main bus routes and is close to Cambridge mainline station.

Is there somewhere to buy food and drinks at the rink before or after skating?

At The North Pole, Cambridge there are food and drink stalls as part of the added attractions available.

There are German sausages, burgers, chips and pizzas as well as hot chocolate & marshmallows, mulled wine, warming cider and festive cocktails, coffee and crepes and a sweet stall for those who deserve a little treat.

Is there wheelchair access?

Yes, the ice rinks are accessible for wheelchair users.

Are there toilets at the ice rink?

Yes, there are toilets on site.

If the weather is poor, will I be able to skate?

Although this rink has a roof, all our ice rinks are subject to the elements and due to unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

As soon as there is some water on the surface, the wind agitates it and it generally takes longer to refreeze until we have lower temperatures and the wind drops off. Removing the water from the surface is counterproductive as it removes the layer of cold water that is insulating the ice below it, exposing the ice to further melting, and thus affecting the ice depth. All rinks with surface water and the correct thickness of ice are safe to skate on and our priority is to keep the ice safe for all skaters.

Our advanced cooling equipment keeps the rinks frozen and operational in most weather conditions. In the unlikely event that extreme weather conditions force us to close the rink, before your session, we will arrange for you to book into an alternative session, subject to availability.

How old do you have to be to Skate on the Rink?

To skate on our rinks, you have to be at least 3 years old.

Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with an adult (18+) who is watching at all times.

A ratio of 1 adult to 5 children will be accepted.

You can skate on our rink up to any age, although you are responsible for skating and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

You undertake ice skating at your own risk.

Do you have skate marshalls?

Our Ice Skate Marshalls are on the ice rink to monitor safe skating and will assist when possible if you are a novice.

Will I get wet when skating on the rink?

On all our ice rinks there is a risk of getting wet, if you fall over and have any contact with the surface of the ice rink.

Can I skate on Christmas Day?

Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website.

I would like to celebrate a special occasion.  Do you cater for parties?

The North Pole Ice Rink offers the perfect space for a variety of different events, occasions, and celebrations. We can offer larger group bookings or you can go one step further and hire the whole rink for your special celebration. From birthdays to corporate parties, having the entire rink to yourselves is magical.

Email hello@thenorthpolecambridge.co.uk for more information. 

When and where can I use my gift voucher?

1. Gift Vouchers are valid for this year’s Ice-skating sessions.

The rink’s last day of skating is 3rd or 9th January 2022.

Vouchers must be redeemed and used by this date.

2. Vouchers may be redeemed ONLINE only at our Arena rinks:–

Hampton Court Palace www.hamptoncourtpalaceicerink.co.uk

Cambridge, Parker’s Piece www.thenorthpolecambridge.co.uk

Manchester, Cathedral Square www.skatemanchester.com

Liverpool, Pier Head www.icefesticalliverpool.co.uk

3. Unused Gift vouchers cannot be refunded under any circumstance – either in part or in full.

4. Gift vouchers expiration date is 9th January 2022, and they cannot be used after that date.

5. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.

6. Vouchers are set to a specific amount and no change will be given for any unused portions.

7. Vouchers cannot be sold to any third parties without our consent. If we do give our consent, then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale.

We reserve the right at all times to refuse to permit any sale of vouchers by you to a third party.

I have further questions that have not been answered here…

Please email our customer services team who will be happy to assist you.

Cambridge – The North Pole:
hello@thenorthpolecambridge.co.uk

Our telephone number is available between 09:00 and 17:00, when the rinks are open – please call 020 3026 4409.

Can I ring you with a question?

Our customer services helpline is open 09::00-17:00, when the rinks are open.

Please call 020 3026 4409.

Outside of these times and dates, please email.

Cambridge – The North Pole:
hello@thenorthpolecambridge.co.uk

COVID-19 – What happens if there are Covid restrictions in place which affect my booked session?

Your session may be affected by Covid restrictions in place at the time of your skate.

We will adhere to all relevant restrictions in place at the time of the event and reserve the right to make any changes to your tickets, session or the provision, as required.

If you, or any member of your party, are unable to attend your session due to Covid restrictions, symptoms or self-isolation, we will allow you to rebook your tickets either for later in the season or to carry them over to the next season.

If we are unable to honour your booking due to Covid restrictions, we will offer you a reschedule or a refund minus the £1.20 per ticket booking fee.

COVID-19 – What happens if I, or a member of my household, becomes unwell prior to our session?

If you, or any member of your party, are unable to attend your session due to Covid restrictions, symptoms or self-isolation, we will allow you to rebook your tickets either for later in the season or to carry them over to the next season.

If we are unable to honour your booking due to Covid restrictions, we will offer you a reschedule or a refund minus the £1.20 per ticket booking fee.

Covid – 19 Are you taking any extra precautions to avoid the spread of Covid 19 at the rink?

Our commitment to you

We continue to be committed to helping mitigate the risk of the spread of COVID-19 by following government guidelines at our temporary ice rink attractions, including the following items:

• To conduct COVID-19 Risk Assessments and share results with rink teams.
• To provide contactless interaction where possible (payments, ticket scanning etc.)
• To implement one-way systems at our venues.
• To provide hand sanitizer at our venues.
• To encourage the wearing of masks whilst indoors.
• To implement regular cleaning schedules.

COVID INFORMATION – How you can help protect yourself and others

• You must wear a face mask / covering (unless exempt from doing so) whilst inside at the ice rink – they are optional whilst skating.
• We strongly recommend, prior to your visit, that you take a Lateral Flow Test and do not attend your session if the result is positive.
• Do not attend your skating session if you, or any of your group, are showing signs of any of the known COVID-19 symptoms:  A high temperature, a new persistent cough, a loss or change to your sense of smell or taste.
  • If this is the case, email us at hello@arena-ice.com and we will arrange to reschedule your ticket.
• Please arrive at least 30 minutes before your session and move promptly through skate exchange, following the one-way system.
• Please respect others around you and maintain your distance from other groups where possible, particularly whilst queuing.
• Use the hand sanitizer available and avoid touching any surfaces you don’t need to.
• If queuing at any point, please keep in your group, facing forward, and maintain a safe distance from others outside of your group.
• Use contactless payment methods – cash will not be accepted at the rink.
• Ensure any children with you are also following the guidelines.
• Follow all instructions from our staff and listen and follow any tannoy announcements.

Please note – this information is subject to change based on updated government guidelines. We recommend you check the latest information and guidelines available, before travelling to the ice rink.

We recommend you check the latest information and guidelines available, both at the time of your booking, and before travelling to the ice rink.

Please note – contact information may be shared with NHS Test and Trace.

COVID 19 – Omicron variant 

In line with Government guidance, all visitors must wear face coverings inside our tents, unless they are exempt.  

To further ensure the safety of our staff and visitors, we request you respect others’ space and maintain your distance from other skaters.   

Do you offer discounts for group bookings?

If you purchase 10 or more tickets in one order (a family ticket counts as 1 ticket) you will automatically receive a discount of 10% off the ticket price (excluding the £1.20 booking fee).

This discount is limited to tickets purchased for sessions from 1st November up to and including 17th December.

If you have a large group (over 30) and would like to enquire about special rates or private hire of the rink, please email.  The address is at the bottom of the page.

Do you have a student discount?

We have a fantastic 20% discount available for students.

It is available off the purchase of adult tickets (discount off ticket price only excludes the £1.20 booking fee) between 1st November and 17th December, Mondays to Thursdays.

Use code 2021STUDENT at checkout.

Discount valid for skating sessions Monday to Thursday, 1st November to 17th December.  Student ID must be shown at the rink.

Do you have a keyworker discount?

As a thank you for the effort and dedication shown by our country’s keyworkers during 2020 and 2021, this year we are offering a fantastic 30% discount to all keyworkers.

The 30% discount is available off the ticket price of adult, child and family tickets (discount off ticket price only excludes the £1.20 booking fee) between 1st November and 17th December, Mondays to Thursdays.

Please enter code THX2021 on checkout.

Who are keyworkers and what ID would I show? 

Health and social care sector workers- must provide work ID card at the rink to qualify for the discount

Education and childcare workers- must provide work ID card at the rink to qualify for the discount

Key public services workers – work ID or a payslip showing the company that you work for will be acceptable as ID at the rink

Local and national government workers – must provide work ID card at the rink to qualify for the discount

Food and other necessary goods workers- work ID or a payslip showing the company that you work for will be acceptable as ID at the rink

Public safety and national security workers – must provide work ID card at the rink to qualify for the discount

Transport workers- work ID or a payslip showing the company that you work for will be acceptable as ID at the rink

Utilities, communication and financial services workers – work ID or a payslip showing the company that you work for will be acceptable as ID at the rink