Skate in style under the sun, moon, and stars in the heart of Cambridge

Resplendent in the centre of the park, in Parker’s Piece, Cambridge’s very own winter wonderland is completely free to enter and has everything you need to start feeling festive!

The return of the popular clear roof offers skaters a truly magical skating experience without having to worry about the weather.

 

 

What’s new at The North Pole for 2021?

Alongside our ever-popular ice rink this year, we are pleased to introduce some new, exciting attractions, an ice bar, more traditional, festive rides and an ice slide!

We are thrilled to welcome to The North Pole, a three-lane, real ice slide – the longest in the UK!  Book online HERE.

The North Pole, Cambridge will have Christmas markets, specialty food nights and a variety of festive rides – including the opportunity to soar above the park, taking in spectacular views of Cambridge and beyond, on our new Big Wheel.

All rides and food stalls are paid on site; they are not able to be pre-booked and will accept card payments only.

Coming soon!

After your skating session, why not visit our brand-new Ice bar?

Wrap up warm and enjoy your après-skate in our frozen, festive bar with friends and family.

Tickets available online soon!

 

From traditional fairground rides, the thrilling ice slide and ice skating to delicious festive refreshments, join in the seasonal fun at The North Pole, Cambridge.

Pre-book children’s skate aids

For those needing a little helping hand, our skate aid helpers are available to support your little ones who are finding their feet on the ice. Children can use the skate aids to steer and help them feel more confident as they glide along the ice.

Measuring at approximately 78cm high, our skate aid helpers are suitable for younger children.  Pre-booking is highly recommended to avoid disappointment.

To book skate aids click here.

Unfortunately, we do not have any skate aids suitable to support adults or taller children.

 

 

 

 

Opening Times & Prices

We are open daily from 19th November to 3rd January, excluding Christmas Day

12:00 – 20:45 weekdays (last skate 20:00)
11:00 – 20:45 weekends (last skate 20:00)

Skating sessions last up to 45 minutes. Your ticket price includes skate hire and excludes the online booking fee. We recommend that you arrive 15 to 30 minutes before your session to get ready to take to the ice!

Please note that the last skating session is 20:00-20:45

Purchase your tickets online now.

For rides, the Big Wheel and food stalls, all payments are cashless and by card only.

From £13.50
Adult/Teen

13 years and over

From £11.50
Children

3-12 years old

From £41.00
Family Ticket

1 Adult + 3 Children or 2 Adults + 2 Children

From £5.00
Skate Aid

Limited skate aids are available per session and must be booked in advance

From £6.00
Ice Slide

3 rides down the UK’s longest real ice slide!

From £186.00
Adult/Teen Season Pass

Skate any day and any session. Must supply a passport size photo when purchasing

From £102.00
Children Season Pass

Skate any day and any session. Must supply a passport size photo when purchasing

From £5
Gift Vouchers

Treat your loved ones this festive season.

Delicious Winter Treats

The North Pole Cambridge will be serving a seasonal array of food and drinks to enjoy, hot chocolate & marshmallows, mulled wine, warming cider and festive cocktails to name a few.

Opening Times

19th November 2021- 3rd January 2022

Monday – Friday 11:45am – 9:30pm

Saturday – Sunday 10:30am – 9:30pm

Closed Christmas Day.

The site will be closed at 10 pm.

Group Events and Private Hire

Discounts are available for group bookings.

Up to 30 tickets can be booked online, in one order, and will enjoy a 10% discount off the ticket price (excluding the booking fee).

Discounted tickets are available between 19th November and 17th December.

Should you want to go all out and take over the entire rink or organise a larger group event, please email us to discuss your individual requirements on hello@thenorthpolecambridge.co.uk.

Book now

Traditional Rides

The North Pole, Cambridge is home to a wide selection of fun entertainment.

Why not skate and slide, enjoy the merry mix of traditional fairground rides, with the thrill of the Big Wheel, followed by a bite to eat at one of the themed stalls?

How do I book?

The skating, the slide and the, soon to be launched, ice bar are all available to be booked online, in advance HERE
There’s no need to book your rides in advance, have a look and decide on the day!

Please note the rides, food stalls and market stalls are card only.

FAQs

If you have further questions that have not been answered here, please email our customer services who will be happy to assist you:
hello@thenorthpolecambridge.co.uk

Our telephone number is available between 10:00 and 17:00 weekdays and 10:00 and 18:00 weekends, when the rinks are open – please call 020 3026 4409.

Booking

How do I buy tickets?

Book your skating session online through our website here.

I have booked online… what happens next?

You will receive a confirmation email with your unique barcode which will be scanned by a member of staff on arrival at the ice rink for your session. You can bring this email as confirmation on your phone, tablet or printed out.

Please check your spam mailbox as our email may have gone there. Emails are sent from the following email address – noreply@digitickets.co.uk, please add this to your safe senders list, in order that you receive our important pre-event emails.

If you are unable to find your tickets, please email our customer service team on hello@arena-ice.com or call 020 3026 4409 (Mon-Fri 10:00-17:00, Sat-Sun 10:00-18:00) and we will assist you.

If you have qualified for any discounts, special offers or a personal carer’s ticket, please ensure you take proof of your entitlement, such as Student ID, membership cards, proof of receipt of carer’s allowance, to the rink. The marshalls at the rink will request proof prior to your skate.

If you have booked Ice Rink Season Pass holders tickets, your Season Pass membership card must be shown at the rink, prior to your session.

Tickets are unable to be rescheduled or refunded – please check your tickets and booking carefully.

Please ensure you arrive for your skating session 15 – 30 minutes before your on-ice start time, to allow time to get your skates and store your belongings.

Can I change my booking?

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

I haven’t received my ticket?

Please check your spam mailbox as our email may have gone there. Emails are sent from the following email address – noreply@digitickets.co.uk, please add this to your safe senders list, in order that you receive our important pre-event emails.

If you are unable to find your tickets, please email our customer service team, hello@arena-ice.com, or call 020 3026 4409 (Mon-Fri 10:00-17:00, Sat-Sun 10:00-18:00) and we will assist you.

How long is the session on the ice for?

Sessions last up to 45 min on the ice. We allow 15-30 min for skate exchange and session change.

Please arrive at the Skate Exchange 15-30 minutes before your session time to allow ample time to put your skates on and store belongings.

Please only bring essential items to the rink with you. Cloakroom space is limited, staff will not be able to look after your belongings for you.

Should I pre-book a session or can I turn up on the day?

All sessions can be pre-booked online. Tickets may be booked on the day, subject to availability.

Tickets are subject to a non-refundable £1.20 per ticket booking fee.

Can I use the ice slides at any time of the day?

Yes, you can, within rink opening times, however this needs to be 3 slides in a row.

Ice slide tickets are valid for one day – the date is selected at the time of booking.

Can I book a Skate aid?

Yes, they are £5 each to hire and are available online here or at the ticket office. Type of aid will be based on availability at the rink at time of skate, and are issued on a first come, first served basis.

If I cannot make it to my booked session, will I get a refund?

Unfortunately, we cannot offer any refunds for non-attendance. It is your responsibility to ensure you leave sufficient time to get to the location.

How do I buy tickets?
Book your skating session and ice slide tickets online here.

Equipment

Is skate hire included?

Skate hire is included.

We hold a large number of skates and a wide range of sizes are available.  Our skate sizes go from size J8 to size 14. We also hold bob-skates for younger skaters.

Skate size availability cannot be guaranteed.  They are issued on a first come, first served basis.

You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

Can I bring my own skates?

Skate Hire is included in the ticket price. You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

What are your skate sizes?

Our skate sizes go from size J8 to size14.

We cannot guarantee that your size will be available.  We hold hundreds of skates in stock in the range of sizes.  They are provided on a first come first served basis.

Bob-skates are also available on a first come first served basis too, for our younger skaters.

What should I wear?

We recommend wrapping up in warm, outdoor clothing and please wear gloves.

As skates can get wet, it would be a good idea to bring a change of socks for after your session.

Whilst the rink has a roof, there is a risk of getting soggy as there is often surface water on the ice.  If you fall over you will probably get wet.

It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

Facilities

Can I bring my bag on the ice?

Bags of any description are NOT permitted on the ice, so we advise to only bring essentials with you. All bags must be placed in the cloakrooms provided.

Cloakrooms must be paid for by card -they are cashless. Please do not bring large baggage or valuable items to the ice rink as storage space is limited.

Cloakrooms are used entirely at your own risk.

Arena Group does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

Where can I store my luggage whilst I skate?

Please ensure you only bring necessary items to the rink with you. Storage is limited and you must use the cloakroom provided.

Cloakrooms must be paid for by card -they are cashless. Please do not bring large baggage or valuable items to the ice rink as storage space is limited.

Cloakrooms are used entirely at your own risk.

Arena Group does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

Is there a spectator area?

Spectators will be able to view the rink and the skaters from around the perimeter. To spectate is free.

Do I have to pay to be a spectator?

No, it is free to spectate.

Where are you located?

Cambridge – The North Pole is located in: The centre of Parker’s Piece, Parkside, Cambridge, CB2 1AA. Please see the Map

Can I park at the Ice Rink?
There is no car park near the rink but there is parking available in roads nearby and the nearby Queen Anne Terrace Car Park. Parkers Piece is served by main bus routes and is close to Cambridge mainline station.

Is there somewhere to buy food and drinks at the rink before or after skating?

At The North Pole, Cambridge there are food and drink stalls as part of the added attractions available.

Is there wheelchair access?

Yes, the ice rinks are accessible for wheelchair users.

Are there toilets at the ice rink?

Yes, there are toilets on site.

Miscellaneous

If the weather is poor, will I be able to skate?

Although this rink has a roof, all our ice rinks are subject to the elements and due to unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

As soon as there is some water on the surface, the wind agitates it and it generally takes longer to refreeze until we have lower temperatures and the wind drops off. Removing the water from the surface is counterproductive as it removes the layer of cold water that is insulating the ice below it, exposing the ice to further melting, and thus affecting the ice depth. All rinks with surface water and the correct thickness of ice are safe to skate on and our priority is to keep the ice safe for all skaters.

Our advanced cooling equipment keeps the rinks frozen and operational in most weather conditions. In the unlikely event that extreme weather conditions force us to close the rink, before your session, we will arrange for you to book into an alternative session, subject to availability.

How old do you have to be to Skate on the Rink?

To skate on our rinks, you have to be at least 3 years old.

Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with an adult (18+) who is watching at all times.

A ratio of 1 adult to 5 children will be accepted.

You can skate on our rink up to any age, although you are responsible for skating and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

You undertake ice skating at your own risk.

Do you have skate marshalls?

Our Ice Skate Marshalls are on the ice rink to monitor safe skating and will assist when possible if you are a novice.

Will I get wet when skating on the rink?

On all our ice rinks there is a risk of getting wet, if you fall over and have any contact with the surface of the ice rink.

Can I skate on Christmas Day?

Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website.

I would like to celebrate a special occasion.  Do you cater for parties?

The North Pole Ice Rink offers the perfect space for a variety of different events, occasions, and celebrations. We can offer larger group bookings or you can go one step further and hire the whole rink for your special celebration. From birthdays to corporate parties, having the entire rink to yourselves is magical.

Email hello@thenorthpolecambridge.co.uk for more information. 

When and where can I use my gift voucher?

1. Gift Vouchers are valid for this year’s Ice-skating sessions.

The rink’s last day of skating is 3rd or 9th January 2022.

Vouchers must be redeemed and used by this date.

2. Vouchers may be redeemed ONLINE only at our Arena rinks:–

Hampton Court Palace www.hamptoncourtpalaceicerink.co.uk

Tower of London www.toweroflondonicerink.co.uk

Cambridge, Parker’s Piece www.thenorthpolecambridge.co.uk

Manchester, Cathedral Square www.skatemanchester.com

Liverpool, Pier Head www.icefesticalliverpool.co.uk

3. Unused Gift vouchers cannot be refunded under any circumstance – either in part or in full.

4. Gift vouchers expiration date is 9th January 2022, and they cannot be used after that date.

5. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.

6. Vouchers are set to a specific amount and no change will be given for any unused portions.

7. Vouchers cannot be sold to any third parties without our consent. If we do give our consent, then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale.

We reserve the right at all times to refuse to permit any sale of vouchers by you to a third party.

Can I ring you with a question?

Our customer services helpline is open10:00-17:00 weekdays and 10:00-18:00 weekends, when the rinks are open.

Please call 020 3026 4409.

Outside of these times and dates, please email.

Cambridge – The North Pole: hello@thenorthpolecambridge.co.uk

COVID-19

COVID-19 – What happens if there are Covid restrictions in place which affect my booked session?

Your session may be affected by Covid restrictions in place at the time of your skate.

We will adhere to all relevant restrictions in place at the time of the event and reserve the right to make any changes to your tickets, session or the provision, as required.

If you, or any member of your party, are unable to attend your session due to Covid restrictions, symptoms or self-isolation, we will allow you to rebook your tickets either for later in the season or to carry them over to the next season.

If we are unable to honour your booking due to Covid restrictions, we will offer you a reschedule or a refund minus the £1.20 per ticket booking fee.

 

COVID-19 – What happens if I, or a member of my household, becomes unwell prior to our session?

If you, or any member of your party, are unable to attend your session due to Covid restrictions, symptoms or self-isolation, we will allow you to rebook your tickets either for later in the season or to carry them over to the next season.

If we are unable to honour your booking due to Covid restrictions, we will offer you a reschedule or a refund minus the £1.20 per ticket booking fee.

 

Covid – 19 Are you taking any extra precautions to avoid the spread of Covid 19 at the rink?

Our commitment to you

We continue to be committed to helping mitigate the risk of the spread of COVID-19 by following government guidelines at our temporary ice rink attractions, including the following items:

  • To conduct COVID-19 Risk Assessments and share results with rink teams.
  • To provide contactless interaction where possible (payments, ticket scanning etc.)
  • To implement one-way systems at our venues.
  • To provide hand sanitizer at our venues.
  • To encourage the wearing of masks whilst indoors.
  • To implement regular cleaning schedules.

How you can help protect yourself and others

  • Please ensure that your booking adheres to all current Government guidelines.
  • Do not attend your skating session if you, or any of your group, are showing signs of any of the known COVID-19 symptoms: A high temperature, a new persistent cough, a loss or change to your sense of smell or taste.    Email us at hello@arena-ice.com and we will arrange to reschedule your ticket.
  • Please arrive 15 – 30 minutes before your session and move promptly through skate exchange following the one-way systems.
  • We encourage you to wear a face mask / covering (unless exempt from doing so) whilst inside at the ice rink.
  • Use the hand sanitizer available and avoid touching any surfaces you don’t need to.
  • If queuing at any point, please keep in your group, facing forward, and maintain a safe distance from others outside of your group.
  • Use contactless payment methods – cash will not be accepted at the rink or at any of the associated attractions.
  • Pre-book tickets online
  • Ensure any children with you are also following the guidelines.
  • Follow all instructions from our staff and listen and follow any tannoy announcements.

Please note – this information is subject to change based on updated government guidelines.

We recommend you check the latest information and guidelines available, both at the time of your booking, and before travelling to the ice rink.

“Great facility and really good customer service. Would definitely recommend!”

“Had a brilliant day here with my son and his two friends. The ice skating is awesome – the rink is never overcrowded so lots of room to move around. So much stuff to do here and lots to eat and drink too! Definitely recommend for a family day out to get you in the mood for Christmas!”

“A great experience all round for myself, my partner and friends. We go every year and always enjoy ourselves and have a fab time!”

“Great fun and amazing time spent with my friends skating on the ice rink.”

“Very good facility and nice staff, will definitely go again next year.”

“Went skating yesterday and had an awesome time. Staff were lovely and the rink was much larger than expected.”

“Lovely Christmas’s atmosphere around the place.”

”I personally thought it was brilliant for the children, It is after all about them and seeing their faces light up with the magic of Christmas. It is getting better every year so obviously is proving to be a success!”

“Great fun, best experience the ice was beautiful and the roof is great because you can skate rain or shine. Awesome atmosphere can’t wait to come again next year.”

“I had a visit here recently when in Cambridge, the staff were very friendly and I had a good time. will Definitely come back again.”

How to find us

If you’re coming into Cambridge travelling to and from The North Pole couldn’t be easier. Cambridge Railway Station provides great links to and from Cambridge, the surrounding areas and is easily connected to London.

The North Pole is in the centre of Parker’s Piece, Parkside, Cambridge, CB2 1AA

By car

Public parking available at Queen Anne Terrace.

By train

Cambridge Railway Station (CBG) is located roughly 10 to 15 mins walk away and is signposted clearly.

By bus

All park and ride and city buses end in the city centre of Cambridge, 5-8 minutes from Parker’s Piece.

Stagecoach

Cambridgeshire.gov

By bike

If you fancy something a little different, once in Cambridge take the scenic route travelling to The North Pole by cycle hire

Book now

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