Skate in style under the sun, moon, and stars in the heart of Cambridge

Nestled amongst the trees in Parker’s Piece Park, Cambridge’s very own winter wonderland is completely free to enter and has everything you need to start feeling festive!

The return of the popular clear span roof offers skaters a truly magical skating experience without having to worry about the weather.

Alpine Cabin Bar

After your skating session, refuel at the Alpine Cabin Bar which will be serving delicious bratwursts, steaming cups of hot chocolate with marshmallows, and mulled wine or cider. The bar also offers an extensive selection of local ale, craft beers, and different types of gins for those after something slightly stronger.

From thrilling fairground rides and ice skating to delicious festive refreshments, join in the seasonal fun at The North Pole, Cambridge. Please note the Alpine Cabin Bar, Food Stalls and Rides are cash only.

Pre-book children’s skate aids

Skate aids for children are available to pre-book online. You will either receive a penguin or a dolphin skate aid.  The type of skate aid will be based on the availability at the ice rink, at time of your ice skating session. The type of skate aid will be based on a first come first-served basis.

Please note children’s skate aids, penguins or dolphin, are only available in limited numbers per session.

Penguin and dolphin skate aids are available to pre-book here.

We do not have any skate aids suitable to support adults or taller children.

Opening Times & Prices

We are open daily from 16th November to 5th January excluding Christmas Day

12:00 – 21:00 weekdays (last skate 20:00)
11:00 – 21:00 weekends (last skate 20:00)

Skating sessions last up to 45 minutes. The ticket price includes skate hire and excludes the online booking fee. We recommend that you arrive 15 minutes before your session to get ready to take to the ice!

Please note that the last skating session is 20:00-21:00

Purchase your tickets online now. Please note the Alpine Cabin Bar, Food Stalls and Rides are card only.

From £13.50
Adult/Teen

13 years and over

From £11.50
Children

3-12 years old

From £41.00
Family Ticket

1 Adult + 3 Children or 2 Adults + 2 Children

From £186.00
Adult/Teen Season Pass

Skate any day and any session. Must supply a passport size photo when purchasing

From £102.00
Children Season Pass

Skate any day and any session. Must supply a passport size photo when purchasing

£5.00
Skate Aid

Limited skate aids are available per session and must be booked in advance

10%
Group Discount

Groups of 10 or more are entitled to 10% discount (applied automatically on check out)

Delicious Winter Treats

The North Pole Cambridge is serving a seasonal array of food and drinks to enjoy, hot chocolate & marshmallows, mulled wine, warming cider and festive cocktails to name a few. Enjoy the Authentic German Swing Grill, traditional German Bratwurst, speciality gourmet burgers, crepes and vegetarian burgers. Please note the Alpine Cabin Bar, Food Stalls and Rides are cash only.

Opening Times

14th November 2020- 3rd January 2021

Monday – Friday 11:45am – 9:30pm

Saturday – Sunday 10:34am – 9:30pm

Closed Christmas Day, all other days operating as normal.

Private Hire

We offer exclusive private hire for those customers wanting something extra special. Offering complete privacy in a magical, festive setting. We can serve drinks and canapés, organise branding and DJ’s/entertainers. Whether it’s a brand activation, corporate event or a private party, we can tailor an event package to meet your needs.

Choose from Tower of London Ice Rink, Hampton Court Palace Ice Rink, Liverpool Christmas Ice Festival, Skate Manchester or The North Pole Cambridge for your private hire venue. Contact hello@thenorthpolecambridge.co.uk for more information.

Book now

Fun Rides

The North Pole Cambridge is home to a wide selection of fun entertainment. There’s family funfair rides, extreme rides and a separate children’s zone. Why not enjoy the merry mix of traditional fairground rides sure to bring out the big kid in all of us!

Check out the Dodgems, Rolla Coaster, Daredevil, Waltzer, Super Bob, Fun House, Giant Slide, Twister, Dumbos and more, plus a multitude of games. There will be a host of other stalls and attractions so make the most of the festive season with all that’s on offer.

How do I book?
Rides start from £2.00 per person, there’s no need to book your rides in advance, have a look and decide on the day! Please note the Alpine Cabin Bar, Food Stalls and Rides are card only.

FAQs

If you have further questions that have not been answered here, please email our customer services who will be happy to assist you:
hello@thenorthpolecambridge.co.uk

Booking

How do I buy tickets?
Book your skating session online here.

I have booked online… what happens next?

You will receive a confirmation email with your unique barcode which will be scanned by a member of staff on arrival. You can bring this email as confirmation on your phone, tablet or printed out.

If you have qualified for any discounts, special offers or a free carer’s ticket, please ensure you bring with you proof of your entitlement, such as Student ID, membership cards etc. The marshalls at the rink will request proof prior to your skate.

Tickets are unable to be rescheduled or refunded – please check your tickets and booking carefully.  Please ensure you arrive for your session on time (15 minutes before).

Can I change my booking?

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

I haven’t received my ticket?

Please check your spam mailbox as our email may have gone there. Not there? Please email our customer service team and we will assist you.

hello@thenorthpolecambridge.co.uk

How long is the session on the ice for?

Sessions last up to 45 min on the ice.  We allow 15 min for skate exchange and session change.

**Due to having to stagger sessions to reduce the number of people in the skate exchange this year, we may have to start your session late or end your session early in order to maintain the ice.  We will try and keep this to a minimum.  You may not receive a full 45 minutes on the ice. **

Please arrive at the Skate Exchange 15 minutes before your session time to allow ample time to put your skates on and store belongings.

Please only bring essential items to the rink with you.  Storage facilities are limited and staff will not be able to look after your belongings for you.

Should I pre-book a session or can I turn up on the day?
We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on-site at busy periods. This will guarantee your selected session time.

Can I book a Skate aid?

Yes, they are £5 each to hire and are available online HERE , subject to availability.

There are a limited number of skate aids at each rink.

Skate aids are to help children with balance and their skating – we do not have skate aids available for adults.

Skate aids may be a penguin or a dolphin.  The type of skate aid available is allocated on a first come, first served basis.

If I cannot make it to my booked session, will I get a refund?
Unfortunately, we cannot offer any refunds for non-attendance. It is your responsibility to ensure you leave sufficient time to get to the location.

Equipment

Is skate hire included?

Skate hire is included.

We hold a large number of skates and a wide range of sizes are available.  Our skate sizes go from size J8 to size 14. We also hold bobskates for younger skaters.

Skate size availability cannot be guaranteed.  They are issued on a first come, first served basis.

You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

Can I bring my own skates?
Skate Hire is included in the ticket price. You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

What are your skate sizes?

Our skate sizes go from size J8 to size14.

We cannot guarantee that your size will be available.  We hold hundreds of skates in stock in the range of sizes.  They are provided on a first come first served basis.

Bob skates are also available on a first come first served basis too, for our younger skaters.

What should I wear?

We recommend wrapping up in warm, outdoor clothing and please wear gloves.

As skates can get wet, it would be a good idea to bring a change of socks for after your session.

On all outdoor ice rinks there is a risk of getting soggy as there is often surface water on the ice.  If you fall over you will probably get wet.

If it is raining or snowing, the rink will still be safe to skate on, but on our outdoor rinks you will be open to the elements and therefore you will get wet.  Please check the weather forecast and dress appropriately.

Outdoor ice rinks are subject to the elements and due to rain, unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

As soon as there is some water on the surface, the wind agitates it and it generally takes longer to refreeze until we have lower temperatures and the wind drops off. Removing the water from the surface is counterproductive as it removes the layer of cold water that is insulating the ice below it, exposing the ice to further melting, and thus affecting the ice depth. All rinks with surface water and the correct thickness of ice are safe to skate on and our priority is to keep the ice safe for all skaters. This is an unavoidable occurrence with outdoor ice rinks and all outdoor ice rinks in the country will experience the same challenges.

 

Facilities

Can I bring my bag on the ice?

Bags of any description are NOT permitted on the ice, so we advise to only bring essentials with you. All bags must be placed in the lockers provided. Lockers cost £2.00 and are non-refundable. Lockers must be paid for by card -they are cashless.  Please do not bring large baggage or valuable items to the ice rink as they will not fit into a locker.

COVID-19 rules – Staff will not be able to hold or touch any of your personal belongings to avoid any unnecessary contact.  Please bring the minimum belongings you need with you – lockers must be used to store any belongings you are unable to take on the ice – bags, extra clothing etc.  There are a limited number of lockers so please share with members of your household where possible. 

Lockers are used entirely at your own risk.
Arena Group does not accept any liability for loss, theft or damage except if caused by
intent or gross negligence of the company or its employees.

Where can I store my luggage whilst I skate?

Please ensure you only bring necessary items to the rink with you.  Storage is limited and you must use a locker provided.  Lockers are £2 and are payable by card only.  They are limited in size and number.

COVID-19 rules – Staff will not be able to hold or touch any of your personal belongings to avoid any unnecessary contact.  Please bring the minimum belongings you need with you – lockers must be used to store any belongings you are unable to take on the ice – bags, extra clothing etc.  There are a limited number of lockers so please share with members of your household where possible. 

Is there a spectator area?

Yes, on all our sites we have an adjoining spectator decked area and viewing platform. This is not a covered area so please also wrap up warm.

Covid 19 rules – Please ensure you maintain the recommended social distance from anyone not from your household whilst spectating. 

Currently, August 2020, these rules permit only two households to be together indoors or up to 6 people, from any number of households, to meet outdoors. 

These guidelines / rules are subject to change both at a local or a national level.  We expect our customers to follow these guidelines / rules at all times.  You can link to the GOV.UK page HERE.  

Do I have to pay to be a spectator?
No it is free to spectate.

Can I park at the Ice Rink?
There is no parking at the Tower of London. The nearest coach and car park is situated on Lower Thames Street and is a 2-minute walk to the main entrance.
The car park has both lift and stairs. Pedestrian walkways are clearly marked and show the direction of exit to the Tower of London and pay machines.
Disabled provision: There are several clearly marked bays.

Is there somewhere to buy food and drinks at the rink before or after skating?

At The North Pole, Cambridge there are food and drink stalls as part of the added attractions available.

Is there wheelchair access?

Yes, the ice rinks are accessible for wheelchair users.

Are there toilets at the ice rink?

Yes, there are toilets on site.

 

Weather

What if the ice is wet?

Outdoor ice rinks are subject to the elements and due to rain, unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

As soon as there is some water on the surface, the wind agitates it and it generally takes longer to refreeze until we have lower temperatures and the wind drops off. Removing the water from the surface is counterproductive as it removes the layer of cold water that is insulating the ice below it, exposing the ice to further melting, and thus affecting the ice depth. All rinks with surface water and the correct thickness of ice are safe to skate on and our priority is to keep the ice safe for all skaters. This is an unavoidable occurrence with outdoor ice rinks and all outdoor ice rinks in the country will experience the same challenges.

If the weather is poor, will I be able to skate?

Usually the outdoor ice rink is open in all weathers.

Outdoor ice rinks are subject to the elements and due to rain, unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

As soon as there is some water on the surface, the wind agitates it and it generally takes longer to refreeze until we have lower temperatures and the wind drops off. Removing the water from the surface is counterproductive as it removes the layer of cold water that is insulating the ice below it, exposing the ice to further melting, and thus affecting the ice depth. All rinks with surface water and the correct thickness of ice are safe to skate on and our priority is to keep the ice safe for all skaters. This is an unavoidable occurrence with outdoor ice rinks and all outdoor ice rinks in the country will experience the same challenges.

Our advanced cooling equipment keeps the rinks frozen and operational in most weather conditions. In the unlikely event that extreme weather conditions force us to close the rink, before your session, we will arrange for you to book into an alternative session, subject to availability.

Miscellaneous

How old do you have to be to Skate on the Rink?

To skate on our rinks you have to be at least 3 years old.

Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with adults who are watching at all times. A ratio of 1 adult to 5 children will be accepted.

You can skate on our rink up to any age, although you are responsible for skating and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

You undertake ice skating at your own risk.

Do you have skate marshalls?

Our Ice Skate Marshalls are on the ice rink to monitor safe skating and will assist when possible if you are a novice.

COVID 19 rules – Please ensure you are following all government social distancing guidelines whilst you are on the rink and in the skate exchange or any other indoor area.  In particular, please follow any instructions given by the skate marshalls with regard to direction or separation, as these are  to protect you and other skaters. 

Please ensure you leave the rink, when requested, promptly.

 

Will I get wet when skating on the rink?
On all outdoor ice rinks there is a risk of getting wet, if you fall over and have any contact with the surface of the ice rink. As the rinks are open-air, rain or snow is also a possibility so please wrap up warm in appropriate outdoor clothing, with hats, gloves and scarves! It is still safe to skate on the ice during rain and snow and this does not affect the ability to skate on the rink.

Where are you located?
The Tower of London Ice Rink, London, EC3N 4AB

Can I skate on Christmas Day?
Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website.

Do you offer discounts for group bookings?

Yes. We have an automatic discount of 10% off if you have over 10 people (excludes family tickets).

Please ensure when booking tickets (particularly for groups) that your booking adheres to all current Government guidelines regarding ‘How to meet others safely‘ 

I would like to celebrate a special occasion at the Tower of London Ice Rink do you cater for parties

We are reviewing this and hope to be able to offer some group / party packages.  All groups and parties need to adhere to government COVID-19 guidelines.

Please email us to discuss your individual requirements on hello@thenorthpolecambridge.co.uk

Should you want to go all out and take over the entire rink or organise a bespoke package deal please contact hello@thenorthpolecambridge.co.uk

COVID-19

 Do I have to wear a mask?

We ask that you wear a mask (unless specifically exempt under Government guidelines) whilst you are inside the ice rink tent.

Whilst on the ice, please wear a mask as much as possible, unless it impedes your activity.

Please maintain social distancing from anyone not in your household at all times.

Please follow all signage and any instructions from skate marshalls.

Please ensure that you adhere to all current Government guidelines regarding ‘How to meet others safely’ 

What happens if I, or a member of my household, becomes unwell prior to our session?

Do not attend your skating session if you, or any of your group, are showing signs of any of the known COVID-19 symptoms: a high temperature, a new persistent cough, a loss or change to your sense of smell or taste.

Email us at hello@hamptoncourtpalaceicerink.co.uk and we will arrange to reschedule your ticket.

What steps have you taken to combat the spread of COVID-19?

We are committed to the following steps to mitigate the risk of the spread of COVID-19 at our temporary ice rink attractions:

  • To conduct COVID-19 Risk Assessments and share results with rink teams.
  • To implement a robust cleaning and sanitization system across sites, in line with or exceeding, government guidelines.
  • All staff will be temperature checked on arrival.
  • To increase ice rink space per skater by a third – reducing the number of skaters on the rinks.
  • To stagger session times as evenly and safely as possible.
  • To provide contactless interaction where possible (payments, ticket scanning etc.).
  • To take all reasonable steps to maintain social distancing.
  • Where social distancing is not possible, to implement measures to reduce the risk of transmission.

How can I help to protect myself and others whilst at the rink?

Do not attend your skating session if you, or any of your group, are showing signs of any of the known COVID-19 symptoms: A high temperature, a new persistent cough, a loss or change to your sense of smell or taste.

Email us at hello@hamptoncourtpalaceicerink.co.uk and we will arrange to reschedule your ticket.

Please arrive no more than 15 minutes before your session and move promptly through skate exchange

The café / bar (where provided) is open but strict capacity limits will be followed. Please follow all current government guidelines with regard to meeting others outside of your household.

Always wear a face mask/covering (unless exempt from doing so) whilst inside at the ice rink and as much as possible whilst skating.

Use the hand sanitizer available and avoid touching any surfaces you don’t need to.

Maintain social distancing at all times – follow the signage at the rink and any instructions from marshalls.

If queuing at any point, please keep in your group, facing forward, and maintain a safe distance from others outside of your group.

Use contactless payment methods – cash will not be accepted at the rink or at any of the associated attractions.

Ensure any children with you are also following the guidelines.

Follow all instructions from marshalls and listen and follow any tannoy announcements.

Please ensure when booking tickets (particularly for groups) that your booking adheres to all current Government guidelines regarding ‘How to meet others safely

What changes can I expect due to COVID-19?

We have changed some processes and systems at the rink to protect our customers, visitors and staff.  Please bear with us in these extraordinary times.  We have made changes that may affect your skating session but are necessary to ensure we are COVID-safe for all.

To reduce the number of people in the skate exchange and allow for social distancing, we have introduced staggered session start times for some sessions.

Staggering sessions gives us less opportunity to maintain the ice as there are skaters on the rink most of the day.  If it becomes necessary to clear the ice in order to maintain it, we will ask you to leave the rink or delay your entry on to it.  This may be within your 45 minutes skating session.

To manage the flow of skaters off and on the ice safely and maintain the maximum number of skaters on the ice, it may occasionally be necessary to reduce your skating session.  We will aim to keep this to a minimum.

What happens if there is a lockdown that affects your rink?

In the unlikely event that we have to shut the rink, we will reschedule your ticket, where possible, for later in the season.  Alternatively, we can carry the ticket over to next year for you.

“Great facility and really good customer service. Would definitely recommend!”

“Had a brilliant day here with my son and his two friends. The ice skating is awesome – the rink is never overcrowded so lots of room to move around. So much stuff to do here and lots to eat and drink too! Definitely recommend for a family day out to get you in the mood for Christmas!”

“A great experience all round for myself, my partner and friends. We go every year and always enjoy ourselves and have a fab time!”

“Great fun and amazing time spent with my friends skating on the ice rink.”

“Very good facility and nice staff, will definitely go again next year.”

“Went skating yesterday and had an awesome time. Staff were lovely and the rink was much larger than expected.”

“Lovely Christmas’s atmosphere around the place.”

”I personally thought it was brilliant for the children, It is after all about them and seeing their faces light up with the magic of Christmas. It is getting better every year so obviously is proving to be a success!”

“Great fun, best experience the ice was beautiful and the roof is great because you can skate rain or shine. Awesome atmosphere can’t wait to come again next year.”

“I had a visit here recently when in Cambridge, the staff were very friendly and I had a good time. will Definitely come back again.”

How to find us

If you’re coming into Cambridge travelling to and from The North Pole couldn’t be easier. Cambridge Railway Station provides great links to and from Cambridge, the surrounding areas and is easily connected to London.

The North Pole is in the centre of Parker’s Piece, Parkside, Cambridge, CB2 1AA

By car

Public parking available at Queen Anne Terrace.

By train

Cambridge Railway Station (CBG) is located roughly 10 to 15 mins walk away and is signposted clearly.

By bus

All park and ride and city buses end in the city centre of Cambridge, 5-8 minutes from Parker’s Piece.

Stagecoach

Cambridgeshire.gov

By bike

If you fancy something a little different, once in Cambridge take the scenic route travelling to The North Pole by cycle hire

Book now

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